READING LIST: EMPLOYEE ENGAGEMENT

Anonymous. Employee Satisfaction Linked to Better Company Performance. Canadian HR Reporter 11, Issue 17 (Oct 1998). 7 pp.

Anonymous. Increased Employee Satisfaction May Add Value. IRS Employment Review Issue 620 (Nov 1996). 3 pp.

Argyris, Chris. Empowerment: The Emperor's New Clothes. Harvard Business Review 76 (May/June 1998). 98-105 pp.

Axelrod, Richard H. Terms of Engagement: Changing the Way We Change Organizations. Berrett-Koehler Publishers, 2000. 222 pp.

Baetz, Stephen. We Have Power, We Have Lift Off. Management Perspectives no. 64 (Oct 1979). 2 pp.

Baetz, Stephen. Motivation Musts. Management Perspectives no. 83 (Jan 1997). 2 pp.

Bayne, S. Zapp! The Lightening of Empowerment — How to Improve Quality, Productivity, and Employee Satisfaction. Administrative Assistant's Update (June 1998). 4-5 pp.

Bowen, David E. and Lawler, Edward E. The Empowerment of Service Workers: What, Why, How, and When. Sloan Management Review 33, no. 3 (Spring 1992). 31-36 pp.

Byham, William C. and Cox, Jeff. Zapp! The Lightening of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction. Random House, Inc., 1997. 212 pp.

Cooper, Michael R., Morgan, Brian S., Foley, Patricia Mortensen, and Kaplan, Leon B. Changing Employee Values: Deepening Discontent? Harvard Business Review (Jan 1979). 9 pp.

Covey, Stephen. Reciprocal Relationships. Incentive 171, Issue 7 (July 1997). 20-21 pp.

Filipczak, Bob. Employee Satisfaction Linked to Age. Training 35, Issue 6 (June 1998). 16-17 pp.

Finck, Gunther. Satisfaction Versus Motivation. Across The Board 35, Issue 9 (Oct 1998). 55-57 pp.

Gandy, Dottie and Lowe, Jack. Thirty Days to a Happy Employee: How a Simple Program of Acknowledgement can Build Trust and Loyalty at Work. Simon & Schusler Trade Paperbacks, 2001. 208 pp.

Gardener, Donald G. Self-esteem and Self-efficacy Within the Organizational Context: An Empirical Examination. Group & Organization Management 23, Issue 1 (Mar 1998). 48-71 pp.

Hacker, Carol A. The High Cost of Low Morale ... And What to do About It. Saint Lucie Press, 1997. 280 pp.

Harter, James K. Business Unit-Level Relationship between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis. Journal of Applied Psychology 87, Issue 2 (April 2002). 268-279 pp.

Hellinghausen, Mary Ann. Empowered Employees: A New Team Concept. Industrial Management 40, Issue 5 (Sep/Oct 1998). 21-24 pp.

Howard, Jack. The Effects of Organizational Restructure on Employee Satisfaction. Group & Organization Management 21, Issue 3 (Sept 1996). 278-304 pp.

Katzenbach, Jon R. Peak Performance: Aligning the Hearts and Minds of your Employees. Harvard Business School Press, 2000. 304 pp.

Kurtzman, Joel. Is Your Company Off Course? Now You Can Find Out Why. Fortune 135, Issue 3 (Feb 1997). 128-131 pp.

Leiter, Michael P. and Maslach, Christina. Preventing Burnout and Building Engagement: A Complete Program for Organizational Renewal. John Wiley & Sons, Inc., 2000. 96 pp.

Levine, David I. (ed.). Reinventing the Workplace: How Business and Employees Can Both Win. Brookings Institution Press, 1995. 222 pp.

Lockhart, Dan. Happy Workers, High Returns? It's More Complex Than That. Marketing News 32, Issue 11 (May 1998). 9-10 pp.

Loren, Gary. More Than Just Alright: The Search for Meaningful Work. Harvard Business Review Management Update Article (Feb 2002). 9 pp.

McCoy, Thomas J. Compensation and Motivation: Maximizing Employee Performance with Behaviour-Based Incentive Plans. AMACON Publishing, 1992. 260 pp.

Mertensen, Anne. Using Employee Satisfaction Measurement to Improve People Management: The Adaption of Kano's Quality Types. Total Quality Management 12, Issue 7-8 (Dec 2001). 949-957 pp.

Meyer, John P. and Allen, Natalie Jean. Commitment in the Workplace: Theory, Research, and Application. Sage Publications, Inc., 2001. 180 pp.

Mills, Daniel Quinn. The Gem: Six Steps to Creating a High Performance Organization. Oliver Wight Publications, Inc., 1994. 147 pp.

Mitchell, Colin. Selling the Brand Inside. Harvard Business Review (January 2002). 7 pp.

Murlis, Helen. Creating Employee Engagement — Transforming the Employment Deal. Benefits & Compensation International 30, Issue 8 (June 2001). 25-29pp.

O'Malley, Michael. Creating Commitment: How to Attract and Retain Talented Employees by Building Relationships that Last. John Wiley & Sons, 2000. 272 pp.

Myers, M. Scott. Who are your Motivated Workers? Harvard Business Review (Jan 1964). 15 pp.

Quinn, Robert E. and Spreitzer, Gretchen. The Road to Empowerment: Seven Questions Every Leader Should Consider. Organizational Dynamics (Autumn 1997). 15-21 pp.

Randolph, Alan W. Re-thinking Empowerment: Why is it so Hard to Achieve? Organizational Dynamics 29, Issue 2 (Fall 2000). 94-107 pp.

Reichheld, Frederick F. Satisfaction: The False Path to Employee Loyalty. Harvard Business Review (October 2001). 2 pp.

Spirelli, Michael A. Employee Satisfaction: Are There Differences Among Departments? Compensation & Benefits Management 14, Issue 4 (Autumn 1998). 12-18 pp.

Tobias, Cynthia Ulrich. The Way We Work: What You Know about Working Styles can Increase your Efficiency, Productivity, and Job Satisfaction. Broadman & Holman Publishers, 1999. 153 pp.

Topolsky, Paul S. Linking Employee Satisfaction to Business Results. Garland Publishing, Inc., 1999. 216 pp.

Vogt, Judith F. and Murrell, Kenneth L. Empowerment in Organizations: How to Spark Exceptional Performance. University Associates, Inc., 1990. 246 pp.

Wardell, Charles. Building Front-Line Morale: A Checklist. Harvard Business Review (May 1999). 2 pp.

Wetlaufer, Suzy. Organizing for Empowerment: An Interview with AES's Roger Sant and Dennis Bakke. Harvard Business Review 77 (Jan/Feb 1999). 110-123 pp.

Whitehead, Mark. Employee Happiness Levels Impact on the Bottom Line. People Management 4, Issue 24 (Dec 1998). 14 pp.